Thank you for visiting Marco Boatworks! We are proud to offer a wide selection of hard to find OEM marine parts that will really float your boat.
PAYMENT METHODS
We accept all major credit cards including Visa, Mastercard, Discover, and American Express. We also accept PayPal*, and check or money orders. On occasion, we may require a wire transfer for orders over $1000.00 for orders that are being shipped to an address different from the credit card billing address, overseas, or orders being sent to a freight forwarder. We may request a wire transfer on other orders on a case by case basis, but we will make sure to communicate that with you if that is the case.
If you have any payment questions, would like to pay by phone, call our customer service team at 239-687-6587 Monday – Friday from 9 A.M – 5:00 P.M. EST and we would be happy to help. You can also email us at anytime at customerservice@marcoboatworks.com for more information.
Special note for PayPal customers – To avoid a delay in your order shipment, please make sure that the desired shipping address is the same on both your order and in PayPal as we will only ship to a PayPal confirmed address.
GENERAL SHIPPING INFORMATION
In some cases we may have learned from previous experience that another carrier is better equipped to safely handle the delivery of your order than what you may have chosen. By completing your purchase with Marco Boatworks you are consenting to Marco Boatworks being able to change the shipping service at our discretion. Please note: We will do our best to communicate with you when these changes occur.
All shipping and handling, taxes, duties, and special handling fees are the sole responsibility of the buyer.
We not responsible for shipping delays or damages beyond our control. If the shipping has been set up through Marco Boatworks we will work with the buyer and carrier to process any claims and issue compensation or replacements as necessary.
FAQ:
What is going on with my tracking or where is my package? A: Contact us at 239-687-6587 and we would be happy to get you an update.
I need to change my delivery address after my item has shipped. A: Please contact us at 239-687-6587 and will try to make that happen for you. Important Note: There will be a re-consignment fee for any shipments that are redirected after they have been picked up by the carrier.
What if I am not available when the carrier tries to deliver? A: If there is no response when the package arrives, the driver may leave the package nearest to the street or make a second delivery attempt on the next business day.
I have special delivery instructions (i.e. Leave by back door, leave with neighbor, place in the planter on the left of my garage, etc…) A: We recommend leaving a note for the carrier on the door nearest to the street as we do not have a way to communicate those requests for you.
Will this delivery require a signature? A: If your order is over $800 there will be a signature required. If you are not available for delivery you may sign up for a UPS My Choice account and e-sign prior to delivery. There is no additional cost to you for this service. Otherwise the carrier will make three delivery attempts.
Important note: The transit time does not begin until the next business day and does not include the day your package is picked up from our warehouse; this includes all expedited orders with the exception of UPS Next Day Air. Delivery days exclude weekends and holidays.
INTERNATIONAL SHIPPING
When placing your international order please be sure to include your email address, international telephone number, postal code, and your shipping address exactly as it should show on the shipping label. If we need to contact you regarding your shipment, we will do so via email.
Important note: The shipping cost on your order does not include international customs, duties, shipping taxes, or brokerage fees. These fees are the responsibility of the buyer.
We will not alter your shipping documents in order to reduce customs, duties, or brokerage fees as that is fraud.
FLORIDA SALES TAX
A 7% sales tax applies to Florida residents and/or any order shipped to a Florida based address.
CONDITIONAL SALES
Any item being sold “used” or “as-is” are being sold with no warranty implied unless otherwise noted in the ad. In some instances there may be a manufacturer’s warranty; it is the sole responsibility of the buyer to contact the manufacturer for any product defects or malfunctions. The buyer assumes complete liability of non warrantied items. Damages incurred during or after installation of the product are not covered by SEALYON LLC.
PRODUCT INFORMATION
Manufacturer photographs may be used sometimes in the case of larger items or larger decal sets but will be clearly marked as manufacturer illustrations in the photograph.
There are detailed descriptions on each item as well including any measurements, colors, materials, and other pertinent product information.
Marco Boatworks does their best to include all information including make, model, and year compatibility for our parts; unfortunately, we do not always have that information. In that case we recommend contacting a dealer for verification.
If you have any questions or concerns regarding a product, please contact us via email or call us at 239-687-6587 to speak with a representative BEFORE placing your order. We will do our absolute best to answer your questions.
All items offered through our website are in either New or Unused condition. In many cases the item is new but has been stored in a warehouse, sometimes for a number of years as some of our parts are OEM and were usually included in the first run of production.
If an item is used it will be clearly stated in the product description.
SAMPLES
If you are ordering an item that must be custom cut to length including, but not limited to trim, molding, vinyl, fabrics, carpets, etc… please note that all sales are final once the item has been cut.
Marco Boatworks strongly recommends ordering a sample prior to placing your order so you can be sure you will be receiving a product that you are assured to be happy with. In many cases, we will offer the sample at no charge to you or simply the cost of shipping. Please call one of our customer representatives at 239-687-6587 to place your sample order.
CHANGING YOUR ORDER
If you need to modify your order, we will do our best to accommodate your request. Modifying your order may result in additional charges including but not limited to, additional shipping, order change fees, or intercept fees.
Should you need to cancel your order, please contact our customer service team at 239-687-6587. Orders may only be cancelled free of charge if:
The item has not shipped yet
There have been no custom cuts made (including, but not limited to: upholstery, rub rail, carpet, gaskets, molding, etc.)
If either of these reasons listed above have already happened, we may not be able to cancel the orders or there would be a cancellation fee of 8% on top of any shipping fees that may have occurred.
RETURN POLICY
Please review our product descriptions very carefully.
An item qualifies for a return if it was ordered within the last 30 days AND is in the same condition it was received with all original components intact.
If items arrive damaged due to poor packaging or are picked in error or the item was not signed for because the package arrived damaged from shipping abuse please contact us at 239-687-6587 for further assistance.
If your item is damaged, we will ask for pictures of the damaged item and the box. We will then begin a claim on your behalf. We will work diligently to find an immediate replacement. If no replacement is available Marco Boatworks will determine whether a refund is due.
If you simply do not need or want the item anymore, Marco Boatworks may be willing to accept the item as a return; please note that returns are subject to an 8% restock fee. If you would like to waive the restock fee please contact our returns department to hear about our in-store credit option.
An item DOES NOT qualify for return if:
31 days have passed since the purchase
The color does not appeal to the buyer
The buyer has signed for a package clearly damaged during shipping
The buyer has installed and/or operated the product
The package arrives later than expected (if this was an expedited order, please contact us for further assistance)
The buyer expected additional parts or equipment not included in the photograph and description on the Marco Boatworks website.
The item is a custom cut product including, but not limited to: upholstery, rub rail, carpet, gaskets, molding, etc…
If you believe your item qualifies for a return, please contact us at 239-687-6587 or email customerservice@marcoboatworks.com.
If your return is approved you will be emailed a Return Material Authorization (RMA) number along with instructions for the shipping of your return and FAQ’s of the returns process.
All return shipping charges are the responsibility of the buyer. Any packages sent postage due, freight collect, COD, or requiring US Customs or Duty payments will either be refused or have the cost deducted from your refund.
Important Note: The RMA is only valid for two weeks from the date it is sent. Returns must be postmarked within those two weeks. If a return is received without an authorized RMA number it may be rejected at the warehouse and returned at your expense.
FEEDBACK
Let us know how we are doing; we would love to hear from you! We encourage you to leave feedback by using our Contact Us form. Please let us know if we are able to include your comments on our website and in our social media platforms.
CUSTOMER SERVICE CONTACT
Still want to talk to us? Wonderful!
Email: customerservice@marcoboatworks.com
Phone: 239-687-6587